See our Meet the Mallory team section for an idea of who might be your main point of contact. The key is that you will have one designated International Account Manager looking after your account, who will be specialised in your area. You will not be passed between departments.

Please email sales@malloryint.co.uk and you will be passed to the relevant International Account Manager from there. Please also request a login to our portal at portal.malloryint.co.uk

Please see our list of suppliers, however we can work with almost everyone, and have over 5000 publishers and suppliers on our database that we have grown over our 40 years of trading.

We have an online portal, which is a digital catalogue that can be filtered and searched. However, we can supply anything that your school may need, regardless of whether it is one of our standard products. Please register for the portal here: portal.malloryint.co.uk

This depends on your desired delivery date. Most of the schools we currently work with are aiming for goods to be with them by August, in time for a September start. Our peak ordering period is April-June, so receiving orders before then enables us to prioritise your order.

If you have a relatively small order, then we can turn things around quite quickly, though even for a small order we do need 1-2 weeks for despatch. If we are required to use a courier company such as DHL or DHL Express then we will charge for that service. It heavily depends on the item(s) you are ordering and where we are sending. If your order is large, it is best to place your orders well in advance of your desired delivery date and discuss at length the variables with your account manager. Our Account Managers are specialised in the area where they work and will be able to advise you on the time and the contingency needed to meet your deadline.

We have offices in Exeter (UK), Prague (Czech Republic), Limerick (Ireland), Selangor (Malaysia), Southland (New Zealand) and in 26 countries within Africa: Burundi, Cameroon, Côte d’Ivoire, Ethiopia, Ghana, Kenya, Malawi, Mozambique, Namibia, Rwanda, Senegal, Swaziland, Tanzania, Togo, Uganda, Zambia and Zimbabwe. We also have International Account Managers based in Spain, Bulgaria and Mexico, as well as Prague, who are more than happy to visit customers in those areas.

No.

Absolutely, you can order anything available on the market as long as it is exportable and the supplier is willing to work with third parties. There is rarely an item we cannot supply.

We are, and as long as the publisher is willing to work with a third party then we are happy to supply. We also host ebook titles on our partner platform, Snapplify.

You can, in particular if you created these lists on the portal. Any availability information will be updated when you copy your list.

We do not charge for consolidating, instead we have trade discounts with suppliers and publishers and so our margin is incorporated into retail prices. We do sometimes need to add small handling charges, in certain situations, but everything is quoted upfront and there are never any surprises in terms of charges. We tend to charge freight, clearance and customs at cost.

We charge freight at cost depending on school requirements.

We are able to provide discount lists by publisher and supplier on an ex-works level. Discounts are based on the discount given to us by the publisher or supplier and this is rarely based on volume. We also believe that any school, large or small, should be able to benefit from any discounts we receive. However, if the order is unusually large, and we are able to negotiate a better discount for you, we will.

We are able to provide discount lists for the most common publishers and suppliers on an ex-works level. Equally if you would like to send us a list of the suppliers you use, it is likely we can do this for you.

We regularly invoice out in EUR, from Mallory International MIE, CZK from Mallory International MIC and GBP or USD from Mallory International Ltd. We have local representatives in 26 African countries and for very small orders can accept local payments, for ease. For anything specific, we may be able to help. Please ask your International Account Manager or write to our Business Development Manager Vic on vic@malloryint.co.uk.

In order to help customers with budgeting, we offer a range of payment terms. Customers can select one, or, by agreement, choose a combination.

1. Payment or part prepayment. We offer attractive incentives for prepayments.

2. Credit Sales. Our standard terms are 30 days from receipt of goods. Please note that this relates to each receipt, not to final completion of supply. It is quite common for a few items to be temporarily unavailable from suppliers, and this is not an acceptable reason for delaying payment for items which have been delivered.

3. Extended Credit. Any credit beyond our standard terms must be negotiated in advance, but we can help you to spread the costs at a very competitive rate. For payment in three equal installments at the beginning of each term (say September, January and April) the cost is around 5%, but the specific quotation may take account of a range of factors, and will be specifically tailored to your needs. Credit references and a binding contract are naturally required.

Yes, you can get various incentives including discounts.

We can label the boxes however you like, as long as we have the information in advance, at the quotation stage. The most popular choices are by school (Nursery/Primary/Secondary), department and sometimes teacher.

This will depend on where you are and how we have arranged delivery. It would most likely be chargeable, but please ask your International Account Manager and we will look into it.

In most places, yes.

This will depend on your country, your deadlines, the order and the mode of transport. However, as a general idea, we allow 2-6 weeks for arrival into our warehouse, depending on order size, plus transit time, clearance and local delivery. For container orders or whole school procurement we advise placing the order well in advance and this would be something you would discuss at length with your Account Manager. It is never too soon to get in touch!

Yes, we do this all the time. We have companies within the EU and so can invoice from our relevant EU company. We set up our EU branches the day after the referendum and have been using them ever since.

Usually, yes. We have local representation throughout Africa and our reps help us facilitate door-to-door delivery, in Africa our door-to-door service is by far the most popular and we have regular consolidations to some countries.

Usually, yes. In all the places we work we have established relationships with clearing agents and/or customs. We are completely used to the nuances of this and know how to manage door-to-door delivery. If, by chance, we do not have an established relationship in your location we would look to establish one. We are very experienced at this, know what questions to ask to create the most economical and streamlined solution available, and are constantly building up our network of trusted agents.

We do not tie ourselves to one agent and use various depending on their strengths. We do not contract out exclusive arrangements to freight companies, so can move between them depending on circumstance. Equally, if you have your preferred freight forwarder, we can deliver to them, or work with them for your delivery.

We have been reselling and exporting for over 40 years. That said, some of those directing the company have been doing so for longer.

Yes, we can. Both for books and educational materials. We have a catalogue of experience in the book trade which makes us unique in the sector.

Mallory International has been in the book trade for over 40 years, but some of our employees and directors have been in the sector for a lot longer.  Julian Hardinge, our Chairman, has been the bookselling representative on the international board of the UK Publishers Association and is an honorary vice-president for life of the Booksellers Association. Mallory International supplies to schools, universities, colleges, specialist educational institutions and Ministries of Education as well as bookshops, so our relationship with publishers is strong in all areas.

We also have connections with CAIE, and information concerning the titles and new releases for the CAIE syllabus. We have staff who are trained in teaching, who have either worked as teachers in the past or have been involved in the education sector. ISBNs to us are not just numbers we use to identify a book, we will pick up on inconsistent requests, old editions, strange editions and make sure we are quoting you the most up-to-date and suitable title.

The first thing we do is locate the new edition or new release of the product by talking with the publisher, supplier or manufacturer. If there is no new release we would talk to you and see if you would like a recommendation. If you do, we would find you a substitute item, or various to choose from.

Yes, you can either order and purchase the covers to then process on arrival to your school or you can ask for a quotation for us to supply the books covered. We offer covers, lamination and paperback re-binding. See Library supplies and book processing for further information.

Yes, there a variety of book processing procedures and bar-coding we can offer, please speak to us for specifics and see Library supplies and book processing.

If the publisher offers samples we are able to arrange this, plus freight cost. More often than not, sample books now come in a digital form. We would offer whatever the publisher is comfortable or set-up to offer.

Returns in this way is not something we encourage, but if you require a bespoke returns policy please let us know and we will see what we can do. We are actively reducing our carbon footprint and we prefer not to ship titles backwards and forwards. We would encourage, instead, that they are saved for next year, or that you order what you are sure you need and then order an urgent top-up order once numbers are confirmed.

Please note that books processed for classroom or library use cannot be returned. Please read more on our Terms & Conditions.

We don’t have any loyalty programmes as such, we find that our good service and personal touch is enough to keep customers loyal! We thrive on giving a good service.

We have been consistently taking steps to reduce our waste and carbon foot print. We have moved from physical catalogues to digital catalogues, we reuse decent supplier packaging and when we need extra we use 100% biodegradable packaging. Our cardboard, tape, bubble wrap and other protective packaging is all the best biodegradable we can find. We are part of the DHL GoGreen initiative and in 2022 offset a total of 131,058.26kg CO² emissions with them. We think about the environment when carrying out daily actions and you can see this influence as we promote sea freight over air, try to discourage returns and look out for eco-friendly suppliers.

It is, but we prefer to reuse. If we receive any good quality packaging we will reuse it for forwarding. The next best thing is using biodegradable packaging, and our own packaging is 100% biodegradable. It is also strong, and decent, which we hope will encourage reuse at destination.